Actually not really… But quite the coincidence if you ask me.  I post yesterday about Ben Gaines and Omniture’s customer care strategy for Twitter, and Today Eric Peterson comes out with an interview on his blog.


I recently jumped on Twitter after all all the hubub surrounding it at Omniture Summit.  I’ve been tweeting my poor phones battery dead, some of it has been questions about Omniture (specifically around Site Catalyst). And now I’m all a twitter with OmnitureCare.

I don’t know if it’s always Ben Gaines, but “he” (or “they”, and if ” they” probably sometimes “she”) has been incredibly helpful. Responses have been faster than I can check back, and engage my situation.

Major “Well Done” to Omniture for recognizing and and utilizing the customer care capacity (at least to my extent) of Twitter.